Employee Leadership and Communication

The Swiss Life corporate culture gives employees plenty of scope to take responsibility. This can be attributed to good leadership at Swiss Life. By delegating competencies and responsibilities to employees, managers not only foster their innovation and potential for independent action but also express respect and appreciation. Employees value the trust placed in them, as evidenced for example by the above-average engagement score. As a basis for successful leadership and communication, Swiss Life has established behavioural principles applicable throughout the Group that serve as a formal framework.

Swiss Life’s behavioural principles:

• I think consistently from the customer’s point of view.
• I collaborate effectively in the best interests of the company.
• I act in an efficient and goal-oriented way.
• I work in a committed and agile manner.
• I build trust by listening and communicating openly.
• I pursue continual self-development.

The behaviour principles for managers:

• I think and act in an exemplary manner and in the best interests of the company.
• I create meaning and understanding within the context of our purpose.
• I trust my employees.
• I encourage appreciative collaboration.
• I promote the development of my employees.
• I set and achieve ambitious goals.